FAQs about our Policies, Procedures & Billing

CLEVENS K-9 SCOOP will provide you with a clean, healthy yard to enjoy all year long.  The purpose of this web page is to provide you with information regarding our policies, procedures and billing method.

Available Services

Weekly, twice-a-week, every other week or one-time only residential yard cleanings are available.  We also offer commercial dog waste removal service to Apartment Communities, Home Owner Associations, Businesses, Park & Recreation Areas. 

Service Day

Upon initiating service you will be given a regular service day.  If the weather forecasted for your service day is poor or it is a holiday week, we may service your yard the day before or after your regularly scheduled day.

If your yard has a gate please make sure it is unlocked and able to be opened. (No snow, lawn furniture, etc. blocking access to the yard.)  If we can not access your yard you will be charged for the visit. 

There are no contracts and service can be changed or canceled at any time.

Vacation

If you and your dog(s) will be away and would not like your yard cleaned please let us know at least one week before your regular service day.  The best way to inform us is by email but a phone call will also work.  Since your dog(s) will not be using the yard, you will not be charged for the time you are away.  Service will continue the following week you return on your regular service day.

Year Round Service

Your dog(s) use your yard year round and we work to keep your yard clean throughout the year.

Customer Satisfaction

We value our clients and their dog(s)!  Satisfaction is guaranteed.  If for some reason you are not satisfied please let us know within 24 hours of your yard cleaning and we will do what it takes to rectify the situation to your satisfaction.

Billing

A bill will be provided by the 1st of each month and payment is due by the 15th.  We accept cash, check or credit cards.  One-time clean-ups and initial cleanings are billed at the time of service.

A $20.00 late fee is charged for payment not postmarked by the 15th of the month.  There is a $20.00 fee for returned checks.

***WE DO NOT APPLY ANY TYPE OF FUEL SURCHARGES!***

If you have any questions or need more information please let us know!